For anything else, including changing your number or the designated owner of the account, contact us and we can help. Below we explain all the important aspects of the My3 website and the Three app. Please note, however, that although we are not part of Three, the following information was accurate at the time of writing (July 2020), it is subject to change at any time. You can change your registered home and email address, contact number, and marketing preferences by following the steps below. Aw ok, it`s annoying, but thanks for your help Gregor, do you know if I just went with another provider and asked for a PAC code, would I have problems transferring the number because of the names or whatever the new contract is under a different name? Remember, we only need one of the above and not all three! Keep in mind that this email address only applies to emails from Three. If you want to change your email address for your Three+ account, you must do so in the Settings tab of the Three+ app. My phone contract is in my mother`s name and is paid from her bank account and I want it to be paid in my name/from my account now. I need to upgrade, but I have noticed, from the responses to other people in the same situation, that there is no way to change the account in my name, so she will terminate the contract and I will sign a new contract on my behalf. Is it possible for me to keep the same number and if so, can someone tell me how to do it? Follow the links below for instructions on how to edit other details of your account. You can also change your pricing plan once per billing cycle directly through the app if you have a contract, and the app offers convenient support for all sorts of issues, from network coverage and issues to setting up Wi-Fi calls and more, and even has a live chat feature if you want to speak to a Three representative. You can even use it to top up a friend`s pocket money if you`re feeling generous.
Are you going abroad? Then you can change the international settings,. B for example choose where you can use the data or simply check what the fees are in your destination country. It`s really important to keep all your data up to date. We can notify you of changes to your invoice and send you important updates to your account. We can also inform you about our exclusive offers. The only personal information you can`t change in the Three app or in My3 is your name. If you need to change your account name because you got married, divorced, or changed your name via Deed Poll, write to us with proof of the name change. One more thing. When writing to us, don`t forget to include a cover letter asking you to change your name.
Your My3 account is your first port of call for account updates or changes on Three, so it`s worth knowing the details of what you can do with it and how to access it. Unfortunately, we cannot propose a name change for the account. If you`re a Three customer, signing up is easy. Simply enter your phone or device number on this registration page and if it is a valid triple number, you will receive a password for the service. Once you`re there, you can change the password to something more memorable. Unfortunately, there is no easy way to transfer the number within the same network operator. The PAC codes used for this cannot transfer your number to another network. The only solution I know of is to ask for a PAC code, then transfer your number to Pay as you Go Sim to another network, and then ask them for another packaging code to transfer it into your new contract.
I know it`s not an ideal solution, but it`s the only way I can think. If you`re wondering when you can get your hands on a new phone or change your pricing plan, you can also check it out, as My3 lets you see when you need an upgrade. In addition, as an existing customer, you often have access to exclusive offers, which can also be found through My3. In fact, you can do almost anything you want from your My3 account. Other things you can do include setting up or changing spending controls if you don`t want to spend too much money or spending money outside of your pocket money, top up other accounts, turn off the adult filter, change your marketing preferences, change your pricing plan (if eligible), and change your PIN or password. Note: You`ll need to log in if you haven`t already, and it doesn`t just make it easy to progress, view (and add) your add-ons, or reload or reload with an add-on with a card or coupon. If you don`t see the site`s connection area, you can fix this problem by going to the site in a private window that opens with Ctrl+Shift+N in Google Chrome or Ctrl+Shift+P in newer versions of Firefox and Internet Explorer. It can take up to 48 hours for your account to be activated, but once it simply travels to a participating station, turn on Wi-Fi, sign in to Virgin Media WiFi, open your browser, select “Three” from the “Other Providers” drop-down menu, and log in with your mobile phone number and password you chose when setting up the service. Then you can use free Wi-Fi in almost all London Underground stations. You can also update your personal information, view or print your last invoice or others in the last twelve months, review all expenses made outside of your allocation, register a credit or debit card, set up a direct debit, or pay your bill. If you use a dongle, you must first connect it to your computer, and then when “Ready to connect” appears, click “Connect” followed by “Texts” to get your password.
If you don`t get these options, go to 3.home instead and click Go to Inbox. If necessary, you can also find your mobile broadband device number at this URL. Or you can simply use the app because once you set it up, you`ll be automatically logged in every time you launch it. Not at the moment. However, you can upgrade by calling customer service on 333 from your Three phone or 0333 338 1001 from another phone. My3 allows you to fix most account issues, and it`s neat, so things should be easy to find. It also provides help and support for other issues, such as unlocking a device and roaming, but if you can`t find an option or answer from it, you can still visit the full knowledge base here, which provides detailed information and FAQs with access to contact information. Checking your balance will also be done as soon as possible, as you just need to click on “Check Account Balance” under the heading “Account Balance” on the My3 homepage. The app can be downloaded for free on Android, iOS, and Windows, so if you`re on one of the major smartphone platforms, you`re covered. However, if you wish, you can still log in to My3 through your phone`s browser. You can also find links to information about coverage and other forms of help and support through your My3 page. On a Windows tablet, go to the “Settings” screen, then tap “Change PC settings”, then “Wireless”, then “3” and your number should be listed next to “Mobile phone number”.
From a computer, you can simply log in here with your mobile phone number and password, while from a smartphone you can use the handy Three app (available for iOS and Android). Just download it to your Three phone and you`re good to go. All we need is one of the following information: If you`re still having problems, here are some comprehensive troubleshooting tips, or you can call Three at 333 from your Three handset. Also note that you can`t get full access to My3 from an iPad because it can`t receive SMS. With My3, you can manage any SIM card, handset, tablet, dongle or Pay Monthly or Pay As You Go mobile broadband device, in order to take full control of My3, regardless of your device or service, as long as it is on Three. Just make sure you`re above ground and connected to the mobile network, then connect to My3 through your browser or launch the app. Select “Free Wi-Fi on the London Underground” and follow the instructions. One of the additional features of My3 is the ability to use it to set up free Wi-Fi access in the London Underground. .